The Plan Operations team owns specialized processes that help power our clients' health plans. The Plan Launch team within the Plan Operations department is responsible for acting as the face and the voice of Plan Operations, partnering with cross functional teams to provide a best-in-class new & renewal client implementation process. 

What you'll do:

• Execution & delivery of assigned Standard Operating Procedures for Plan Launch team
• Build working relationships with cross-functional stakeholder teams 
• Address escalations in processes & complimentary standard operating procedure alongside stakeholder teams on behalf of clients & their members
• Maintain consistent SLA adherence across assigned processes & associated deliverables
• Ensure projects and tasks are completed on-time with an emphasis on quality
• Provide quality & professional plan design implementation experience for new & renewal clients

To be successful in this role, you'll need:

• 1 year of experience in health benefits, ideally gained in a benefit consulting / brokerage firm, human resources benefits specialist function, or healthcare/TPA operations/account management role.
• You speak and write clearly, concisely, and with the needs of the audience in mind.
• Excellent Microsoft Offices & Google Suites skills, particularly in Excel / gSheets and PowerPoint / Slides.
• You are self-motivated, intellectually curious, and take ownership for everything you do
• You pay extreme attention to detail
• Ability to collaborate with others to deliver project objectives
• You think critically and are willing to question the status quo in a constructive and thoughtful manner
• You thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
• You possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
• Bachelor’s degree preferred

Pay Transparency Statement 

This is a hybrid position based out of either our Plano, TX, or Lehi, UT office. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT).

The pay rate for an internal position takes into consideration multiple factors including geographic location, qualifications, experience, and internal equity as compared against peers. Please note that an equitable pay rate may fall anywhere in the range described in the job posting. If you have any questions about the pay rate for a role, please connect with the role’s recruiter.

In addition to the hourly rate, you will be eligible for benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Stock option grants may be available and if provided are subject to the company's 2013 Stock Option and Grant Plan as amended, stock option agreement and related policies and procedures.