Posted:
9/2/2024, 3:27:55 PM
Location(s):
New York, United States ⋅ New York, New York, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current YAI employee, please click this link to apply through your Workday account.
Regional Supervisor Job Description
Established in 1957, YAI is a network of five agencies offering people with intellectual and developmental disabilities a comprehensive range of services across the life span. YAI’s mission is to help others achieve the fullest life possible by creating new opportunities for living, loving, working, and learning. YAI is a major provider of services and programs for people with intellectual and developmental disabilities and their families throughout the New York metropolitan area.
Duties and Responsibilities
This position will be responsible for ensuring consistency across a region by assisting with supervision and training in programs throughout that region and reporting to the programs’ Regional Director. Primary duties include: assisting in supervision and quality assurance of the region’s programs, project management and systems workflows, being a Super User for technological systems, assist in training Supervisors, organizing the administrative training responsibilities, coordinating regional trainers, and supporting and reporting to the Regional Director. The position requires supervisory skills and is best suited for a highly organized person who is capable of multitasking. The role requires direct responsibility for a diverse array of tasks within multiple programs and is a very people-focused position. Candidates must excel at assessing training needs in the individual programs for multiple levels of staff. They must also be exceptional at prioritizing, identifying, and understanding the varied needs of the employees, the people we support, and the programs under their care.
The ideal candidate will possess the following traits:
Exceptional at planning and organizing
Terrific at teaching and presenting to a wide and varied audience
Excels at multitasking
Decision making
Excellent interpersonal skills
Problem resolution
Collaboration; ability to work well with others
Technologically proficient
The ideal candidate will possess the following knowledge and skills:
All the knowledge and skills of DSP 3
Ability to evaluate individual staff strengths and weaknesses
Meeting facilitation
Supervisory skills
Brilliant at training
Facility maintenance
Comprehensive knowledge of systems (financial, clinical, medical, administrative, compliance)
Policy and Procedure manual
Incident reporting
Facility maintenance and personalization
Labor relations
Hiring process as needed
(Knowledge of) all digital systems required of the position
Person-centered knowledge
Understanding of financial practices and parameters for the programs
The ideal candidate will possess the following problem solving abilities:
Assists Supervisors, Coordinators, and the Regional Director with problem identification and applying solutions
Identifies regional needs, with a special focus on training needs
Positive approach to handling situations
Effective feedback to all team members
Delegation
The ideal candidate will be accountable for the following:
Serving as the liaison with all support departments, assists as needed
Train Supervisors in systems
May be involved in planning special events for staff and people we support
Provides support in Residential and Day programs when there is no Supervisor, a new Supervisor, or lack of leadership in the program
Is responsible for training on multiple systems
Ability to conduct investigations throughout the region
Is a Super User for digital/technological systems
Alerts and coordinates the implementation of training updates
Serves as a support to all trainers in the region, especially regarding preparation, scheduling, and collecting feedback to ensure YAI provides the highest quality of training to staff
Region’s representation for committees
9LWorks with individuals and teams
Manage the organization's systems in a region
Provides program assessments to the Regional Director
Consistency of program operations within YAI’s policies and procedures
Participates in agency projects/committees
Attends and presents at regional Supervisor and Coordinator meetings
Communicating priorities for the programs to staff
Ensure adherence to organization policies and practices
Requirements:
BA/BS required
Prior supervisory and training experience preferred
Preferred experience in project management; proven ability to manage projects to completion
Background in supporting people with I/DD or mental health needs preferred
Flexibility in availability for work hours
Valid Driver’s License (NY/NJ preferred)
Tuberculosis test mandatory for most positions (provided FREE of charge by our Premier Healthcare clinic)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
Website: https://yai.org/
Headquarter Location: New York, New York, United States
Employee Count: 1001-5000
Year Founded: 1957
IPO Status: Private
Industries: Association ⋅ Communities ⋅ Health Care ⋅ Non Profit