RESPONSIBILITIES
- Actively support the implementation of best practices within the department.
- Knowing and following the escalation path when needed dispute or resolution.
- Analyse, interpret, and communicate valuable information to Team Lead.
- Ability to train others in the process. To be a subject matter expert in the process.
- Handle customer service queries internally.
- Maintain policies and procedures for accounting processes continuously improve process design focusing on simplification, standardization, quality improvement, and cost minimization evaluate best practices with global peers and become a best practice sponsor.
- Maintain appropriate controls and segregation of duties in accordance with the client internal controls policies.
- Learning and Growth Assists with the day-to-day learning structure of the team.
- Handle high execution payment volumes on a short time reaction & fix payment with rejections based. This to keep KPI's or SLA in green.
- Handle escalations between the business and the BPO.
Invoice Analyst.
- Understand about basic steps to book an invoice (Indexing, invoice processing).
- Post high volumes of invoices (suppliers, public services, intercompany, employees) and reporting and following up on invoices with problems.
- Strong invoice compliance process.
- Knowledge about the different processes to book different invoice types.
- Understand the relationship between AP and other departments.
- Understand the particularities on taxes and invoice`s booking over different countries or in a specific country.
- Execute operational reports and understands the use of each of them.
- Knowledge and ability to explain accounting impact of invoices/ down payment booking/ credit and debit notes.
- Handle high volumes of invoices based on SLAs and KPI’s.
- Understand the relationship between purchase order - good received and invoice (3-way match).
- Identify posting errors (price difference, tax problems, purchase orders consumed, pending GR) and report to the responsible area and follow up.
- Report weekly metrics.
- Assure that all invoices to be posted have the right approvals and follow the procedure and polices.
Payment Analyst
- Knowledge about the basic steps on how a Payment team works (Payment projections - approval of funds - forecast - execution of payment proposals).
- Process payment proposals and manual payments.
- Coordinate the approval of payments.
- Maintain the bank reconciliation up to date.
- Receive and resolve payment and customer inquiries.
- Understand the relationship and between Payments activities and other departments (IP, RTR, RH, Taxes, COMMEX, MD & COE).
- Explain different processes type of payment execution (One Bank-Semi automatic & Manuals).
- Execute the portfolio review and prepare the weekly payment projections.
- Responsible for executing weekly compensation.
- Report weekly metrics.
T&E Analyst
- Responsible for matching the Employee Expense Report and the Expense Receipts against the claimed/received supporting documentation.
- Validate a perfect Match of the Expenses vs. Total Claimed.
- Identify, Flag, and Report any items that require follow-up: this includes policy violation, mismatch of receipt and claim, and suspicious items for further clarification/research.
- Communicate with employee on back-up required on any items in question, strong tracking of employee remediation next steps, timing, and ownership.
- Understand and apply client’s policy to resolve issues.
- Assist with audits of expense and receipts, in collaboration with other teams such as TEC Admin, Help Desk, and payment reimbursement.
- Escalate issues in accordance with escalation policy, notification to the client in the event of serious cases involving serious threat of procedures and policies.
- Be flexible and responsive to dynamic workflow changes including but not limited to client driven updates and process improvements.
- Identify opportunities to improve TEC support including automation, process changes, scripts, and FAQ enhancements.
- Meet monthly collection targets.
Requirements
- Should have 1-2 years of experience in accounting- Admin areas.
- Bachelor's degree. Business Administration as a plus
- MS office knowledge.
- Basic Excel skills.
- B1 English level.
Key Skills
- Good team player with a positive attitude and collaboration skills.
- Flexible to work per the business need.
- Effective communication.
- Strong customer service orientation.
- Ability to deal with ambiguity.
- Should be organized.
- Teamwork.
- Continuously look for process improvement.
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