About SimpliSafe 

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. 

Why are we hiring? 

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do 

SimpliSafe’s Enterprise Information Systems team is on a mission to improve how our customers learn about our product, interact with our website throughout the sales and fulfillment funnel, and quickly receive their home security system to meet our company mission. From informing our customers about our product, providing a seamless checkout experience, and delivering that product to their door, our team is focused on delivering the best experience for our customers built on a platform focused on testability and reliability. 

As a Staff Fullstack Software Engineer within the Enterprise Information Systems team, you’ll assume leadership of new and existing projects, building solutions from inception to production - design, development, testing and deployment. You’ll devise process and workflow improvements with our business partners and architect solutions across multiple platforms and services that directly impact the day to day operations of our e-commerce, operations, and customer service teams including: 

• Use the best tools for the job; creating right-sized, tested, and reliable services to meet the needs of the customers and co-workers 
• Work with operations teams to communicate with fulfillment and shipping services that power our warehouses 
• Work with our customer service teams to develop agent facing tools and workflows that power our call centers, and are closely integrated with our e-commerce website 
• Work with our QA engineers to ensure we run quality E2E tests during each stage of CI/CD 
• Build reporting services and self-service internal tools for use by others to grow SimpliSafe’s capabilities 

About you 

• 10+ years of industry experience 
• Knowledge of REST, GraphQL, and modern web technologies 
• Extensive experience designing and implementing backend services, designing and building APIs for others to consume 
• Demonstrated experience with frontend implementations in modern web frameworks for public and internal applications
• Ability to lead, influence, and mentor others by example including participating in code reviews, writing documentation, and architecting and presenting software solutions 
• Experience in re-platforming existing systems either by lift and shift or refactoring existing microservices and monoliths 
• Familiarity building and running scalable and fault tolerant cloud based microservices using AWS, Azure, or GCP 
• Comfortable with working in a CI/CD environment and improving development processes 
• Agile team experience with a desire to help the team and an interest in continuous delivery of high quality software 
• Passion, curiosity and a desire to continuously learn, challenge yourself, and grow your skills 
• Asks questions, listens to feedback, and provides support to your colleagues to ensure the best ideas and solutions are delivered 

Nice to Have Skills

• E-Commerce experience 
• Experience with Node.js frameworks such as NestJS 
• Infrastructure as code and DevOps experience such as Terraform or CDK 
• Knowledge of containerization including Docker, Kubernetes, or ECS 
• Experience with Commercetools or Contentful 
• Knowledge of functional programming concepts 
• Automation testing experience with tools like Cypress 
• Experience with React frameworks such as Next.js or Remix 
• On-call and internal employee support experience

What Values You'll Share

• Customer Obsessed: Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them 
• Aim High: Always challenging ourselves and others to raise the bar 
• No Ego: Maintaining a “no job too small” attitude and an open, inclusive, and humble style 
• One Team: Taking a highly collaborative approach to achieving success 
• Lift As We Climb: Investing in developing others and helping others around us succeed 
• Lean & Nimble: Working with agility and efficiency to experiment in an often ambiguous environment 

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute not only to our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].