Crew – Grab & Go

Posted:
6/9/2026, 2:02:45 AM

Location(s):
Kuala Lumpur, Malaysia ⋅ Federal Territory of Kuala Lumpur, Kuala Lumpur, Malaysia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Job Description

Key Responsibilities

1. Operations and Service Delivery

Shift Adherence: Strictly follow assigned shift schedules to ensure the outlet is always ready to serve our guests.
Drink and Food Preparation: Handcraft beverages and prepare food items according to Santan’s standardized recipes.
Quality Control: Ensure all food and drinks served meet our Premium Quality promise in both taste and presentation.
Stock Management: Proactively monitor and replenish food stocks and supplies to ensure zero downtime during peak periods.
Hospitality Excellence: Deliver Best-in-Class service by greeting guests warmly and ensuring a seamless, friendly checkout experience.

2. Cleanliness and Food Safety

Hygiene Standards: Maintain a Clean as You Go policy. Execute daily and weekly cleaning schedules for the outlet, equipment, and workstations.
Food Safety: Strictly adhere to Food Safety guidelines to prevent cross-contamination and ensure guest wellbeing.

3. Teamwork and Brand Ambassadorship

One Team: Work collaboratively with your colleagues to achieve outlet goals; we win together and support each other during high-pressure moments.
Brand Representative: Act as a proud ambassador of the brand, upholding our reputation through professional conduct and a positive attitude.
Operational Flexibility: Adapt to business needs, including the flexibility to be transferred to different outlets or assist in different zones as required.

Experience: Having prior F&B experience is a star point for your application, but fresh graduates with a hospitality background are more than welcome to apply.
Mindset: Must have a strong willing to learn attitude and a beginner mindset. You should be resilient and able to work effectively under pressure.
Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
Food Handler Training (FHT): Must be willing to attend FHT training, which will be provided by the company within the first month of joining.
Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
Character: We look for individuals who are naturally friendly, approachable, and possess a strong sense of integrity.