Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

QUALIFICATIONS:

A high school diploma or equivalent is required
Prior experience in a call center environment is preferred but not required (bi-lingual is a plus)
Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics
Must be able to work flexible hours
Must successfully complete 5 weeks of paid training on a full-time schedule (Monday to Friday, 8 am to 5 pm), with 100% mandatory attendance.
Must pass a comprehensive background check as well as a physical and drug screen

RESPONSIBILITIES:

All In-bound calls - No sales calls or cold calls!
Must be able to deal courteously and effectively with customers and other employees.
Assist customers with credit transactions, process customer service payments, provides extensions and/or makes payment arrangements in accordance with Company policy.
Maintain enthusiasm and professionalism while providing efficient and effective service to customers.
Continually strive to exceed customer expectations and meet performance standards which support the company vision.
Work towards excellent personal job performance through effective use of time, resources and energy.
Exceptional attendance, punctuality, and schedule adherence are essential.
Perform other duties that may be requested by authorized personnel.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.