Job Description

It’s about putting your heart into easing minds.

Are you known for your attention to detail and exceptional organizational skills? Are you passionate about providing next-level customer service? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems? If so, being a Collateral Specialist at Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Collateral Specialist, you are our lien navigator, ensuring the accurate preparation of releases and transfers of liens on all types of collateral. In this role, you will be responsible for conducting lien releases, monitoring flood insurance on various loans, and researching previously paid out and acquisition loans. Talking to internal and external customers are a part of the job, but to you, it’s an opportunity to build long-lasting relationships. In addition, you will use your analytical skills to research and always complete all request with our signature all-win approach in mind.

What you’ll do:

• Adhere to established procedures for the accurate preparation of releases and transfers of liens on all types of collateral
• Responsible for researching previous paid out loans and acquisition loans
• Research and complete related inquiries to provide excellent customer service, while maintaining a prudent decision making process so as to adequately protect the Bank's assets
• Communicate with both internal and external customers on various matters
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Strong organizational and communication skills
• Proficient in Microsoft computer applications
• Ability to work as a team player
• Loan documentation or title company experience, as needed

Additional Preferred Skills:

• Knowledge of Imaging system
• Knowledge of SHAW loan system and ILIEN

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.