COLLECTIONS B2B ANALYST

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

BRIEF DESCRIPTION OF THE ROLE  

The Collections Analyst is responsible for Portfolio management including obtaining timely invoice payments within prescribed payment terms to maximize A/R, % current, and minimize write-offs. The position can have regular contact with the client's Sales/Operations Organization, other internal client areas, and external communication with the designated client base. An analyst is expected to become the subject matter expert for the top customers collection process.

RESPONSIBILITIES: 

• Execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records 
• Ensure the completeness, updates, and accuracy of invoices in the AR system (manually encoded or through interface)
• Ensure monthly/quarterly collections targets are met/exceeded.  
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments  
• Perform detailed account reconciliation to identify and drive resolution of disputed receivables  
• Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters  
• Generate ad-hoc reporting as needed for Team Lead
• Collaborate with various cross-functional partners and external customers to resolve receivable issues and achieve common goals and objectives.
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives 
• Adherence to client’s policies and procedures 
• Attend client meeting to discuss debtor performance and address issues as required 
• Serve as an escalation point of contact to act on reconciling accounts to customer statements.
• Escalate unresolved issues to management timely in accordance with escalation policies and follow through on the issues until final resolution.