Job Location - Gurgaon (On site)

The Senior Associate, Global service processing (GSP), plays a crucial role in managing and executing client-related processes, particularly focusing on bulk updates, deceased and bankruptcy cases, Client account terminations and GDPR compliance activities. This position requires a detail-oriented professional with strong analytical skills and a deep understanding of regulatory requirements.

Key Responsibilities:

• Manage and process cases involving legal termination of direct and institutional clients, ensuring all legal and procedural requirements are met.
• Coordinate and execute bulk updates to client records, ensuring accuracy and compliance with internal policies.
• Manage exceptions on voluntary account closure cases from different entities ensuring all legal and procedural requirements are met.
• Liaise with legal teams, cross collaboration within various department to facilitate timely processing and resolve any issues.
• Conduct regular audits and reviews of data handling processes to identify and mitigate risks.
• Ensure all client data management activities comply with GDPR
• Maintain strong relationships with clients, providing exceptional service and support.
• Address client inquiries and concerns promptly, ensuring a high level of client satisfaction.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
• Stay updated on industry trends and regulatory changes to ensure best practices are followed.

Your Profile :

• Bachelor’s / Masters degree in Business Administration, Finance, or a related field.
• Minimum of 3-5 years of experience in client services or Operations, preferably within the financial services industry.
• Strong understanding of GDPR and other data protection regulations.
• Experience of working with Global organizations and multiple time zones
• Experience with CRM and client management systems.
• Strong understanding of Client life cycle processes
• Ability to work independently and as part of a team in a fast-paced environment.

We get curious people invested in the world
 

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
 

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. 
 
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.  

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!  

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!