About This Role

As the Executive Assistant, Global Customer Engagement & Operations (GCE&O), you will provide high-level administrative, operational, and strategic support to the Head of GCE&O. You will play a critical role in ensuring smooth day-to-day operations, enabling effective cross-functional collaboration, and helping leaders focus on strategic priorities. This role goes beyond traditional executive support. You will serve as a trusted partner to senior leadership, coordinating complex activities across a global organization, managing key operational processes, supporting strategic initiatives, and driving continuous improvements that enhance efficiency and collaboration across the GCE&O function.

What You'll Do

• Provide comprehensive executive support, including proactive calendar management, meeting prioritization, and coordination across multiple time zones

• Manage complex international travel arrangements, itineraries, expenses, and reconciliations in compliance with company policies

• Coordinate internal and external meetings, including scheduling, agenda preparation, briefing materials, technology setup, and follow-up actions

• Facilitate onboarding activities for new team members, ensuring smooth integration into systems, tools, and team processes

• Support visitor management and hospitality activities, creating a professional and welcoming experience

• Maintain and continuously improve digital collaboration environments, including SharePoint sites, shared drives, and departmental hubs

• Manage document control, record retention, archiving, contract routing, and compliance with internal policies and procedures

• Support procurement and operational activities, including purchase orders, vendor onboarding, and budget monitoring

• Partner with internal IT teams and external vendors to coordinate technology access, software onboarding, troubleshooting, and hybrid meeting logistics

• Serve as a professional point of contact for internal and external stakeholders, managing information flow with discretion and confidentiality

• Prepare communications, presentations, meeting summaries, dashboards, and executive-ready materials

• Coordinate cross-functional projects and initiatives, tracking milestones, timelines, deliverables, and follow-up actions

• Proactively identify opportunities to improve administrative processes, operational efficiency, and team collaboration

• Anticipate challenges, propose solutions, and support senior leaders in managing competing priorities in a fast-paced global environment

Who You Are

You are highly organized, proactive, and solution-oriented, with a strong sense of ownership and accountability. You thrive in fast-paced environments, balancing multiple priorities while maintaining exceptional attention to detail.

You are a trusted partner who exercises sound judgment, professionalism, and discretion when handling sensitive information and interacting with senior stakeholders. You build strong relationships across functions and cultures, communicate effectively, and anticipate needs before they arise.

You enjoy bringing structure to complexity, improving processes, and helping teams operate more efficiently. You are adaptable, resourceful, and comfortable navigating a dynamic global organization while maintaining a positive and collaborative approach.

Required Skills

• Minimum 5+ years of experience supporting senior executives or leaders in an international environment

• Bachelor’s degree required (Business, Economics, Life Sciences, or related field)

• MBA or advanced degree preferred

• Fluency in English required; additional languages are an advantage

• Demonstrated experience in executive support, business administration, or operations management

• Advanced proficiency with Microsoft 365, including Outlook, Teams, SharePoint, Excel, and PowerPoint

• Strong experience coordinating projects, managing timelines, and supporting cross-functional initiatives

• Excellent written and verbal communication skills

• Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously

• Strong organizational skills with exceptional attention to detail and accuracy

• Experience managing travel logistics, budgets, procurement activities, and vendor coordination

• Ability to work effectively in a highly matrixed, global environment

• Strong interpersonal and stakeholder management skills

• High degree of professionalism, confidentiality, and discretion

• Proactive, adaptable, and solution-oriented mindset with a continuous improvement approach

 

Job Level: Professional

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.