WHAT YOU’LL DO
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
● 7-10 years hands-on experience in supporting an Active Directory environment
● Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions
● Experience with network infrastructure, including DNS, DHCP, and WINS
● Prepare Active Directory disaster recovery plans
● Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
● Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)
● Identify expensive LDAP queries that could slow down Active Directory performance.
● Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes
● synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions
● Analysis, design and implementation of Active Directory and Identity Management solutions
● Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement
● Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.
● Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage
Preferred qualifications
- Bachelor's degree in Computer science, network engineering or information technology