Posted:
6/17/2024, 5:00:00 PM
Location(s):
England, United Kingdom
Experience Level(s):
Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Team Leader (Reception Team Leader)
Salary: £28,000 per annum
Location: Village Vet, St Albans
Job Type: Full-time, Permanent
Hours: 42 Hours per week, 8 Hours per day
Shifts: 5 days per week. Monday-Friday shifts include: 8:00-16.30, 10:00-18.30, 11.30-20:00, 1:4 Saturdays: 8.30-16:30 and 1: 4 Sundays: 9:00-14:00
Are you ready to take on a key role in supporting the Client Care Manager and front-of-house team?
Village Vet has an exciting opportunity for an experienced Client Care Team Leader to join our fantastic team!
This role provides you with the chance to lead by example and boost the morale of your colleagues.
It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.
Your role and responsibilities
Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given
Demonstrate positive leadership by always leading by example, motivate and boost employee morale
Be a presence within reception, lead by example by engaging with clients and their pets
Ensure all customer complaints are dealt with swiftly and efficiently
Lead and encourage outstanding client and pet care from all team members
Financial reconciliation, debt control
Essential Requirements
Must have experience of managing a team
Must have customer service experience
Experience of working within a front-of-house team (Highly Desirable)
Benefits
5 weeks holiday plus bank holidays and Birthday Leave.
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Village Vet St Albans is a well established, purpose built small animal hospital. We take pride in our excellent reputation for friendliness and a high level of expertise.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie[email protected]
Salary Value: £28,000 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary