POSITION: Premium Concierge

DEPARTMENT: Premium/Hospitality          

REPORTS TO: Director of Sales

FUNCTIONAL REPORTS TO: General Manager

FLSA STATUS: Part Time / Hourly / Exempt

Pay rate: $20.00/hr

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

We are looking to fill our Premium Concierge Team, which is located at Target Center in Minneapolis, MN, home of the MN Timberwolves and MN Lynx. 

Job Summary

The primary responsibility of the Premium Concierge is to provide exceptional service to all guests before, during, and after events at Target Center. The Premium Concierge will enhance the guests' experience by greeting and escorting guests to premium spaces throughout the venue.

Essential Duties
Other duties may be assigned.

• Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice creating a stress free environment.
• Assists in the execution of the overall guest experience
• Provides information about local features in the arena, such as: food services, ATM’s, bathrooms, merchandising, first aid, emergency exits, relocations, etc.
• Escorts clients to suites, party suites, Sky Lounge, club seats and other VIP areas.
• Maintains confidentiality of all clients’ information, activities and situations.
• Demonstrates excellent customer service skills; responds promptly to clients’ needs, responds to requests for service and assistance.

Required Qualifications

• High School Degree required

  Or 1-year related experience and/or training

• Premium customer service background preferred.

Skills and Abilities

• Good communications skills. Listens and gets clarification; Responds well to questions.
• Good customer service skills and sense of public relations
• Must have professional attitude and appearance
• Ability to work flexible hours including evenings, weekends and holidays, as needed
   

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
 

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.