Posted:
4/6/2026, 5:30:13 AM
Location(s):
Missouri, United States ⋅ Springfield, Missouri, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
Workplace Type:
On-site
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:
1705 IT End UserScheduled Weekly Hours:
40Hours:
8:00 AM - 4:30 PMWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.IT Field Support Technician I:
Education:
• Preferred: Associate degree in healthcare information technology, Computer Science, Information Technology, or related field.
Experience:
• Required: Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in healthcare information technology, Computer Science, Information Technology, or related field.
Skills:
▪ Knowledge of computer hardware
▪ Exceptional written and oral communication skills
▪ Exceptional interpersonal skills
▪ Understanding of TCP/IP based networking
▪ Work well with minimal supervision showing clear direction and initiative
Licensure/Certification/Registration:
▪ N/A
IT Field Support Technician II:
Education:
▪ Preferred: Associate degree in healthcare information technology, information technology, or a related field.
Experience:
▪ Required: 2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field.
Skills:
▪ Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.
▪ Exceptional written and oral communication skills
▪ Exception interpersonal skills, with a focus on rapport-building
▪ Strong documentation skills
▪ Understanding of TCP/IP based networking
▪ Work well with minimal supervision showing clear direction and initiative
▪ Strong analytical and problem-solving abilities
▪ Ability to effectively prioritize and execute tasks in a high-pressure environment
▪ Experience working in a team-oriented, collaborative environment.
Licensure/Certification/Registration:
▪ N/A
IT Field Support Technician III:
Education:
▪ Preferred: Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Experience:
▪ Required: 6-10 years of experience in healthcare IT support or related field OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Skills:
▪ Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.
▪ Exceptional written and oral communication skills
▪ Exception interpersonal skills, with a focus on rapport-building
▪ Strong documentation skills
▪ Understanding of TCP/IP based networking
▪ Ability to conduct research into a wide range of computing issues
▪ Ability to absorb and retain information quickly
▪ Ability to present ideas in user-friendly, business-friendly, and technical language
▪ Highly self-motivated and directed
▪ Keen attention to detail
▪ Proven analytical and problem-solving abilities
▪ Ability to effectively prioritize and execute tasks in a high-pressure environment
▪ Exceptional customer service orientation
▪ Experience working in a team-oriented, collaborative environment
▪ Proven leadership abilities
▪ Ability to provide technical guidance and training to junior staff
Licensure/Certification/Registration:
▪ N/A
IT Field Support Technician IV:
Education:
• Preferred: Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Experience:
• Required: Minimum of 10 years healthcare or IT-related work experience, with at least 7 years in a similar role OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Skills:
▪ Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.
▪ Exceptional written and oral communication skills
▪ Exception interpersonal skills, with a focus on rapport-building
▪ Strong documentation skills
▪ Understanding of TCP/IP based networking
▪ Work well with minimal supervision showing clear direction and initiative
▪ Ability to conduct research into a wide range of computing issues
▪ Ability to absorb and retain information quickly
▪ Ability to present ideas in user-friendly, business-friendly, and technical language
▪ Highly self-motivated and directed
▪ Keen attention to detail
▪ Proven analytical and problem-solving abilities
▪ Ability to effectively prioritize and execute tasks in a high-pressure environment
▪ Exceptional customer service orientation
▪ Experience working in a team-oriented, collaborative environment
▪ Extensive experience in managing a team of IT field support staff
▪ Ability to develop and manage budgets
▪ Ability to identify and mitigate risks
▪ Exceptional strategic planning and project management skills
Licensure/Certification/Registration:
▪ N/A
Website: https://www.coxhealth.com/
Headquarter Location: Springfield, Missouri, United States
Employee Count: 10001+
Year Founded: 1906
IPO Status: Private
Industries: Oncology