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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

RN Care Coordinator - Urogynecology

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Ambulatory Operations Transition-Regional Operations

                      

Job Code

T99128

                     

Shift

Days

                       

Schedule

8:00am-4:30am

                       

Job Summary

                         

Job Details

As an RN Care Coordinator, you will work closely with a highly engaged interdisciplinary urogynecology team to support patients with complex and specialty care needs across the continuum of care. This role serves as a primary point of contact for patients, conducting clinical assessments, coordinating care plans, and providing education and outreach to improve outcomes and patient satisfaction. Responsibilities include managing prior authorizations and appeals for procedures, ensuring accurate order placement, performing chart reviews, coordinating surgical clearances, optimizing provider schedules, preparing patients for procedures, triaging clinic patients, and facilitating home care services as needed. You will collaborate with providers, insurance teams, and support services to close care gaps, improve access, and reduce avoidable delays while maintaining a strong focus on patient-centered, high-quality care.

A caregiver in this role will primarily work 8:00am to 4:30pm.

This is a hybrid role. For working days in the office, there is dedicated space at Hillcrest Hospitals. Office space can be arranged if a west location is preferred.

A caregiver who excels in this role will:  

• Work collaboratively with a multidisciplinary care team across the continuum of care for high-risk patients to develop goals, plan interventions and maximize patient outcomes. 
• Provide care and disease management coordination.  
• Identify patients in the specialty care practice that have ongoing coordination needs and conduct targeted outreach.  
• Conduct comprehensive clinical assessments that include disease/age-specific, medical, behavioral, pharmacy, social and end of life needs of each patient.  
• Inform and work with patients and their families regarding coordination of their care, provide education and coaching, monitor patient compliance with their care plan, perform reassessments regarding patient progress toward goals, and update plan of care.  
• Serve as a liaison and advocate for patients and families.  
• Assist in managing transitions of care across care settings, ensuring optimal communication and planning.  
• Identify barriers, facilitate solutions, and connect others to community resources.  

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of Professional Nursing 
• Current state licensure as a Registered Nurse (RN) 
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross 
• Three to five years of nursing experience 
• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN) 
• Prior RN experience in Uro/Gyn, Urology, or OB preferred.
• Prior case management experience preferred.

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires corrected hearing and vision to normal range.
• May requires some exposure to communicable diseases or bodily fluids.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities