Job Profile Summary:

The International Operations Specialist will be responsible for all phases of the operational flow and functionality from pick-up through delivery and invoicing. This includes the pick-up process, data entry, dispatching, routing, tracking, billing, and costing of all Pegasus shipments. It is responsible for providing high-level customer care and service. Departmental compliance to all company policies and procedures is required as well as adherence to all US and international regulatory compliance requirements.

Major Duties and Responsibilities:

• Should have a total understanding of all service levels and their importance.
• Back up any position within the department
• Must be a proficient router with a proper understanding of lane segments/service/cost.
• Assist in producing required shipping documents for both imports/exports and domestic.
• Assist in developing and overseeing department SOPs and KPIs.
• Help support/formulate quotes, sales tariffs, and required projects.
• Train and develop subordinates in all phases of international operations.
• Manage and monitor on-time performance.
• Build and maintain relationships with vendors for feedback and improvement opportunities.
• Communicate with foreign agents for shipment coordination.
• Shipments coordination from A to Z all modes of transport – Key Accounts.
• Comply with the requirements of the company’s Quality Management System. 
• Other duties as assigned.

Required Skills, Experience, and Education:

• High school diploma
• 3+ years of related experience
• Fluent in English and Spanish, both oral and written.
• Excellent import/export/domestic compliance knowledge
• Hazmat compliance knowledge
• TMS, WMS, and Microsoft Office experience

Desired Skills, Experience, and Education:

• Hazardous certification
• Minor degree/certification in related field
• Leadership skills
• Knowledge of customs procedures
• Decision-making capabilities
• Good customer service

Physical Requirements:

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds.