Important Information

Location: Costa Rica

Work Mode: Hybrid (From monday to thursday in Heredia)

 

Job Summary

The SMB Renewal Specialist (18937) is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Responsibilities and Duties

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the company’s standards, policies, and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30, 60, and 90-day opportunity pipeline, weekly and daily forecasts, and meet regularly with the Renewal Specialist Regional Director to review
• Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the company’s CRM

Minimum Education/Experience

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts, practices and procedures within the IT Security field
• Previous sales or negotiation experience

Skills Required

• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and teamwork skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email, and video conferencing

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.