Business Systems Analyst/IT Liaison

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an IT Business Systems Analyst professional to join our team in Alexandria, VA. If you are looking for yournext career challenge, CACI would like to speak with you.You will be responsible for supporting our Government Customer as an IT Liaison. In this position, you will act as a trusted advocate to the customer with respect to services and technologies provided by DISA. This role is best suited for someone who has proven direct customer support experience and problem-solving abilities. the successful candidate will need to have to ability to learn quickly with on-the-job training and be able to work independently to solve problems.

Responsibilities:

• Engage with various customers and assist them in escalation and resolution of issues.
• Prepare weekly status reporting of accomplishments and completed engagements
• Maintain and update content on the customer WIKI site (e.g. SharePoint Online)
• Work with customer and stakeholders to develop and document related processes about IT technology and management
• Support data calls and assist with coordination of various IT technology
• Research various technologies and brief customer
• Manage and facilitate mobile device tracking, accounts, and auditing
• Assist with IT equipment turn-ins and IT asset tracking
• Provide in/out processing assistance for appointees and direct staff
• Collaborate with other team members on the customer support and training

Qualifications
 

Required:

• Active DoD Secret Clearance
• Proven oral and written communications skills, capable of effectively
• o Communicating with Government customers
• o Facilitating and running meetings
• Effective problem-solving and critical thinking skills
• Strong customer service skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Ability to distill information from various sources to facilitate customer decision/action
• Experience with MS Office (Word, Excel, PowerPoint, Visio) and MS Teams
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support
• 3-5 years of progressive Customer/Help Desk Support, or related experience

Desired:

• Experience working within the DoD
• Familiarity with using ServiceNow or related Help Desk experience
• Knowledge of issues regarding information technology
• Familiarity with business processes and workflows
• Familiarity with Power BI and/or data analysis tools

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$66,100 - $135,600