JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is currently seeking a Senior Facilities Manager (SFM) to join our team in Uptown Charlotte, NC.  The role is responsible for managing day to day operations for 1.2 million square feet of Class A office and retail space in a campus setting. Additionally, the role will oversee the onsite parking garage with over 2,000 spaces. The assigned sites within the account owned and/or occupied portfolio are in accordance with the requirements of all local, state and federal requirements. The SFM will be responsible for all line of business and third-party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.

Essential Responsibilities:

Relationship Management

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues

Compliance

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Process Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises

People Management

• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.
• Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
• Any and all other duties and tasks assigned.

Finance Management

• Oversee the development and management of
  the capital and expense budgets by interfacing
  closely with the client representative

Program Analysis and Development

• Develop and implement innovative programs,
  processes and procedures that reduce
  short and long term operating costs and increase
  productivity by working closely with the client.
• Develop monthly/quarterly variance reporting on
  all operating budgets for each property on a
  timely basis
  Assist with the development and implement the
  annual management plan for the buildings within
  the area

Critical Competencies for Success:

• Bachelor’s Degree or equivalent work experience in Facilities Management with management/financial expertise.
• Minimum of 8 years facilities experience required in the corporate environment, third party service provider or as a consultant.
• Proven record of success managing large portfolio (500k sq. ft.) and/or multiple sites. Financial industry experience is a plus.
• CFM, FMA, CPM, RPA or CSM designation is preferred.
• Required to be proactive, adaptable, and responsive. 
• Experience managing and mentoring teams to meet and exceed client and account objectives. 
• Strong organizational and management skills to balance competing priorities.
• Business acumen including financial management and planning must be able to manage within budget constraints.
• Skilled at analyzing data/problems and developing effective response actions.
• Superior interpersonal skills including client relationship development and teamwork mindset.
• Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
• Excellent verbal/written communication and presentation skills.

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.