The Contact Center People Business Partner (PBP / HRBP) plays a key role in supporting our growth strategy and will lead the implementation of talent management strategies to effectively identify, hire, develop and retain top talent to drive extraordinary performance in our contact center operation.

This is a hybrid office/work-from-home position supporting Safelite's Contact Center organization. 

Find a career. Gain a family.

Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to have a happy work/life balance.   

Essential Activities: 

• Providing strategic partnership with the contact center organization to support overall operational effectiveness and performance. 
• Partnering with leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements. 
• Participating and driving programs that develop the next generation of leaders within the organization. 

• Providing coaching and support to leaders regarding workforce planning, culture development, organizational policies & procedures, and communication of key initiatives. 
• Collaborating with leaders in the effective implementation of 'people programs' such as recruitment, onboarding, learning & development, performance management and associate relations. 
• Proactively seeking new ways of doing things to deliver better business results and effectively leading organizational change. 
• Identifies development opportunities and partners with Centers of Excellence to provide insight and feedback to create and deploy appropriate tools and resources. 
• Coaching and facilitation of leadership development programs to build capability, ensuring organizational health by promoting associate engagement. 

• Serving in a responsive manner to arising associate relations issues and managing conflict in varying situations such as performance coaching or dissatisfied associates; and directing associates to the appropriate resources for support as needed. 
• Assessing and implementing proactive retention strategies. 
• We're looking for a professional with solid experience and proven success in broad HR roles and other business management/operations experiences. Ideal candidates will possess skills in strategic execution with resourcefulness and energy to drive results. Key competencies include building relationships, influencing others and fortitude to challenge the status quo. 

Requirements: 

• 3-5 years HR specialist or generalist experience, preferably in a fast-paced, growing environment with emphasis in change management and organizational effectiveness; experience in operational roles a plus 

• Strong leadership skills required
• Knowledge of employment best practices relative to employment law, performance management, employee engagement and optimal workforce planning 
• Strong interpersonal, presentation, written and verbal communication skills required to communicate and present across all levels within the organization
• Critical thinking skills and responsive, proactive, consultative work style required. 
• Experience facilitating company training.  

• BA/BS in HR, Business, or related discipline preferred.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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