The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

What motivates you?

At Manulife, we strive to be a digital customer leader in every market we serve. To realize this ambition, we aim to build a team equipped with strong technical expertise and exceptional soft skills.

As the Asia Customer Platforms Intern, you will play a crucial role in supporting the Asia Product Owner (PO) community. Your responsibilities will include assisting in the development and maintenance of learning programs, organizing training sessions, and collecting feedback to enhance PO capabilities. Additionally, you will have the opportunity to engage with strategy and governance forums that shape the strategic initiatives in the organization.

This internship offers a unique opportunity to gain hands-on experience in community management, learning development, and product ownership within a dynamic and collaborative environment.

Responsibilities:

1.     Support the Asia Product Owner Community:

·         Assist in the development and maintenance of learning materials and resources.

·         Support the organization of training sessions and workshops.

·         Collect feedback and maintain attendance records to improve learning programs.

·         Handling questions and requests concerning training session scheduling and logistics.

2.    Support Digital Platform Strategy Work:

·         Support the coordination of the governance meetings.

·         Support the creation of impactful material and visuals.

·         Assist the regional POs in following up with markets around feature prioritization and requirement elicitations & documentation.

Accountabilities (Individual / Shared):

Individual Accountabilities:

•          Ensure that the logistics and coordination are maintained up to date.

•          Execute tasks accurately and on time.

•          Identify issue and take initiative on additional tasks and projects.

•          Escalate issues and confirm prioritization with the manager in a timely manner.

•          Maintain up to date documentation in the digital repositories.

Key Shared Accountabilities:

•          Work with market POs, assisting in coordination and execution of the training plan.

•          Collaborate with the Asia Platforms team to carry out the governance of digital initiatives

We are looking for someone with:  

•          Currently pursuing a degree in Business Administration, Project Management, Communications, or a related field.

•          Exposure to similar roles would be a plus.

•          Strong organizational and time management skills.

•          Excellent written and verbal communication skills.

•          Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

•          Ability to work independently and collaboratively in a team environment.

•          Detail-oriented with a proactive attitude.

•          Eager to learn.

Our commitment to you  

·         Our mission; to be a part of making Decisions Easier and Lives Better 

·         A leadership team dedicated to your growth and success  

·         A bold ambition and set of goals to be a leader in driving transformation in our industry  

·         Our best. Every day.  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].