Berlin Office 
Hybrid Work Model:  Monday to Thursday - in office, Friday - work from home
40 Hour Working Week

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Join Our Team as a Integration Support Analyst!

Do you have excellent customer service skills and enjoy supporting others? Are you passionate about solving problems and getting to the root cause of the issue? If you thrive on challenges, have an analytical mindset, and enjoy making an impact, this role is perfect for you!

As a Integration Support Analyst, you’ll build strong relationships with suppliers and tech partners, ensuring seamless data flow across Wayfair’s supply chain. From setting up integrations and troubleshooting connections to training suppliers on our tools, you’ll be the go-to expert for resolving complex issues and driving continuous improvement. If you love finding innovative solutions in a fast-paced environment, we’d love to have you on our team!

 

Why You’ll Love Working With Us:

• Collaborative Environment: A place where your contributions are valued, and your ideas can make a real impact.
• Hybrid Working: Enjoy the flexibility of working both in the office and up to one day from home, allowing you to maintain a healthy work-life balance.
• Attractive Benefits: We offer competitive salaries, health insurance, wellness programs, commuter benefits (BVG), employee discounts and more.

Primary Responsibilities:

• Facilitate integration setup for new and existing suppliers.
• Support suppliers by providing training and resolving  day-to-day integration problems.
• Troubleshoot and monitor data connections, ensuring smooth information flow.
• Analyse data and find lasting solutions to complex integration issues.
• Test and propose new ideas to improve efficiency and supplier experiences.

What You Will Have:

• Experience in successfully operating within supplier management, account management, technical support or a similar role. 
• Strong communication and relationship management skills.
• Excellent problem-solving abilities, with the capability to investigate and identify the root cause of problems and clearly communicate solutions to relevant parties.
• Attention to detail and the ability to manage multiple tasks in a dynamic, fast-paced environment.
• Analytical thinking and the ability to implement creative solutions.
• Experience in Google or Microsoft Suite (although any knowledge of GBQ would be be a plus ultimately an aptitude to learn new applications and systems is a must)

Excited to Join Us?

At Wayfair we appreciate our team's diverse experience elevating our ability to provide the best experience for our customers, suppliers and partners.  Whether you have worked in industries such as corporate retail, management consulting, tech, sales, support or general account management, we can't wait to get to know you.

Ultimately if you have the resilience, curiosity and talent to effectively manage and resolve multiple problems, we have the role for you!

Click Apply and get speaking to a Wayfair Recruiter today

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