Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Let’s talk about the team

ResMed is a leading innovator in Digital Health Technologies, dedicated to leveraging cutting-edge technology to enable sleep. We are committed to excellence and continuously strive to improve our systems, processes, and customer satisfaction. Our Oracle Centre of Excellence is at the forefront of our efforts to maximize the value of our Oracle investments. It functions as a centralized hub of expertise to empower all the teams worldwide at ResMed in leveraging the full potential of Oracle solutions. This dedicated team ensures everyone gets the most out of their Oracle investment. These teams establish best practices, promote standardization, drive user adoption, help with training, development, and knowledge sharing throughout the organization.

Let’s talk about the role

• Diagnose and resolve issues within Oracle EBS and Fusion modules such as Manufacturing, Supply Chain, Financials, CRM and others
• Provide support for both technical and functional issues with ancillary systems around Oracle EBS and Oracle Fusion environment.
• Conduct thorough root cause analysis of issues and provide strategic recommendations for solutions.
• Builds and produces reports using query and flexible reporting tools to meet the requirements of business management and staff.
• Occasionally leads the work of project teams and might formally train junior staff.
• Provide support to end-users by answering questions, assisting with navigation, and troubleshooting issues.

Let’s talk about you

• Bachelor’s degree or higher in computer science, computer engineering, information technology or any related
• Strong understanding of Oracle EBS architecture, SQL, PL/SQL, and database management.
• Minimum 10+ years’ experience in supporting Oracle EBS 12.1.3
• Proven track record of successful project management and delivery in complex environments.
• Proven track record of successful Incident / Service Management
• Strong understanding of IT governance, security, and compliance.
• Must have worked or supported manufacturing or distribution environments

Preferred

• Oracle certifications related to EBS modules

Let's talk about what you can expect: 

• A supportive environment that focuses on people development and best practices 

• Opportunity to design, influence, and be innovative 

• Work with global teams and share new ideas 

• Be supported both inside and outside of the work environment 

• The opportunity to build something meaningful and see a direct positive impact on people's lives 

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.