At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The successful candidate will verify enrollment information, makes changes to member demographic data, research creditable coverage information, and addresses a variety of enrollment questions or concerns. Maintains enrollment data in eligibility systems to ensure compliance with CMS guidance requirements. 

Fundamental Components

• Meet Monthly Metrics as defined by department.
• Participate in cross training on various products and platforms to ensure Enrollment metrics are met.
• Take ownership to resolve customer issues using all available resources including process flows and CMS guidance.
• Identifying training opportunities and/or reference resources to improve knowledge and processing. 
• Escalate suggestions for systems and process updates to senior or management. 
• Demonstrate professionalism, active listening skills and processing knowledge when communicating with internal and external customers.
• Reinvigorate our culture around member experience by prioritizing, collaborating, being accountable and communicating.
• Understand the processes you work and possible impacts to other departments.
• Demonstrate measurable improvement in quality of processing from year to year by reducing your personal errors from occurring.
• Work collaboratively with a Senior if you identify potential system issues and provide detailed information with possible impacts.

Required Qualifications

• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) and Internet Explorer.
• Computer skills.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.

Preferred Qualifications

• Medicare industry experience.
• Familiarity with Medicare Enrollment systems 
• Problem solving skills.
• Strong organization skills.
• Understands the impact of work to other teams and downstream support areas.
• Ability to analyze and research data to make appropriate corrections as necessary.

Education

• High School Diploma/GED, or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

The hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.

Shift Flexibility:

Monday: -

Tuesday: -

Wednesday: -

Thursday: -

Friday: -

Saturday: -

Sunday: -

Weekend Shift Frequency:

Language

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.