About AlayaCare:  

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.   
 

  

About the role:  

Reporting to a Senior Professional Services Consultant, the Senior Implementation Specialist has a critical customer-facing role to deliver best in class SaaS implementations.  

The role is tasked with the successful delivery and execution of AlayaCare Cloud implementations, engaging our customers in application configuration, product training, and testing with a focus towards project health and adoption. You have deep experience in SaaS implementations, and will become a Subject Matter Expert in the AlayaCare platform, specializing in specific project or market domains to add further value to any engagement. Not only are you confident in front of customers, you welcome opportunities to provide best practice advice to your users. 

As a Senior Implementation Specialist, you take a leading role on complex projects, owning full work streams as the platform expert. Your experience with technology and/or our customers’ domains enables you to successfully deliver towards stated outcomes and objectives. You are essential to our customers successfully adopting AlayaCare and becoming referenceable customers. 

 

A day in the life:      

• Responsible for Delivery phase of customer implementations, taking over from the Consulting-led Discovery  
• Collaborating and engaging during consulting handoff for smooth and efficient transition; including identifying risks during delivery-led engagements, collaborating with Professional Services Consultants to develop and deploy a mitigation strategy 
• Provide input to and execute project plans, working with customers to elicit and understand their processes and goals 
• Responsible for project progress, ensuring that scope is adhered tracked regularly across deliverables; review release notes and product updates to ensure that your projects and project plans are up to date 
• Develop customer-specific training plans focused on maximizing adoption and deliver on-site and remote training to customer trainers and end users 
• Facilitate customer set up in AlayaCare University and monitor customer engagement and progress  resolving any questions 
• Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment 
• Accountable for successful customer product adoption, measured through product utilization  
• Focus on achieving high customer satisfaction scores for Delivery components 
• Gain and maintain specific product and market specializations to further drive value on projects 
• Facilitate customer set up in AlayaCare University and monitor customer completion of courses 
• Contribute to continued development of the Delivery team, providing upskill opportunities on areas of specialization (e.g. US Home care market, Revenue Cycle Management, Clinical Best Practices) 
• Maintain up-to-date knowledge of and compliance with internal processes and procedures  
• Performs other job-related duties as assigned  
• Travel will be required  

 

What you bring to the team:   

• A Bachelor's Degree (B.Comm., B.Sci., etc)
• Ability to work with customers in French or English (Bilingual)
• 3+ years of experience working in SaaS, particularly on complex projects implementations 
• 2+ years of experience in a customer-facing role 
• Strong training skills and familiar with adult learning styles 
• Strong organizational and time-management skills with an attention to detail  
• Excellent communication and interpersonal skills; you collaborate and build strong relationships 
• You are a proactive self-starter with strong analytical skills that enjoys thinking outside of the box 
• Ability to handle multiple projects simultaneously 
• Solution-focused and creative in problem-solving techniques 
• Experience using project tools like Mavenlink, Confluence, HubSpot, Jira, Zendesk 
• Ability to be self-sufficient and self-motivated while also being able to collaborate in a team setting

 

Location and travel requirements:  

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Montreal or Toronto Area. 

 

 

What Makes AlayaCare a Great Place to Work: 

• Our products have a positive impact on the lives of countless care workers and care recipients 
• Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation 
• Equity in a well-funded, high-growth company 
• Hybrid working models with beautiful and creative office spaces to enjoy in prime locations 
• Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities 
• Comprehensive group benefits program, including telemedicine 
• Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses 
• Parental leave top-up program 
• Flexible vacation policy 
• Company Wellness Day program for extra time to unwind 
• Paid Volunteer Time off Program 
• Career growth and learning and development opportunities 
• An entrepreneurial culture of transparency, collaboration, and innovation 
• Access to our employee perk program for discounts at various participating vendors 

 

 

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.  

 

If you want to explore AlayaCare further, please visit our website www.alayacare.com.  

  

Better outcomes, better belonging   

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.    

    

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.    

   

If you require accommodation as part of the recruitment and selection process, please reach out to [email protected]. Please note, we do not accept unsolicited headhunter or agency resumes.   

#LI-JM1