Job Description:

Business Office Concierge

Brookwood Point

Independent Living

Columbus, OH

Full Time

Brookwood Point located in Columbus, OH is an independent living community with a team of professionals that is unmatched in the area!

We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services.

PURPOSE          

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations is responsible for performing accurate, complete and timely general accounting functions and assists with admission processes and site employee relations.
 

ESSENTIAL FUNCTIONS

• Completes facility accounting functions as assigned accurately and timely; this may include daily census tracking, petty cash, invoice payment, banking functions, purchase orders, etc.

• Accurate and timely data entry for resident billing, this may include monthly rate changes, ancillary site charges, resident therapy charges, payment deposits, resident trust fund, and other resident care billing

• Keeps management informed about any resident concerns or delinquent payments

• Takes referral calls, assists with prospect tours for residents, families and other influences

• Completes admission documentation and signings.  Tracks admissions and communicates information to departments.  Verifies insurance and tracks preauthorization/review for managed care residents.

• Provides excellent customer service and follow up when answering facility phones and assisting residents/clients, visitors, employees and vendors

• Processes bi-weekly payroll

• Completes facility recruiting/onboarding tasks as assigned

• Creates and maintains employee and resident files

• Assists with employee relations communication, updates bulletin board areas, posts notices, ensures required law postings are updated, etc.
   

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.
   

JOB SPECIFICATION SHEET—Business Office Associate
 

Education:        Prefer Associates Degree in relevant field such as business.
 

Experience:       One to two years in similar position or equivalent experience.
 

Mental:             Must have good communication, comprehension, computer and interpersonal skills. Must have the ability to speak, read, write and understand English
 

Skills:               Must have working knowledge of Windows, Microsoft Office Suite, and World Wide Web.
 

Licensure:         None required

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Vision:              Normal: Consistent with standard workflow.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical (both PPO & HDHP w/HSA) – National Church Residences pays, on average, 75-80% of all costs
• Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay 
• Reimbursement for Tuition expenses
• Employee Discounts including Tickets, Retail, etc.
• Short-Term & Long-Term Disability coverage
• Accident, Hospital Indemnity & Critical Illness Insurance
• Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more

*Programs may vary depending on Full Time, Part Time or Contingent status

Want to know more? We can’t wait to tell you!  Apply today!  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.