If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

What you’ll do:

Accounts Receivable & Payment Management:

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.

• Apply credit card payments promptly and accurately to customer accounts.

• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.

• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.

• Coordinate with the Credit Department on account changes communicated by sales reps.

• Document and follow up on outstanding AR-related issues.

Sales Billing & Invoicing:

• Generate and bill daily sales based on inventory additions and sales activity.

• Distribute customer invoices and ensure delivery to the correct contacts.

• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.

• Audit invoices for accuracy in rentals, sales, and lease agreements.

• Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication:

• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.

• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.

• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.

• Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management:

• Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.

• Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.

• Manually enter and track credit applications and tax exemption forms.

• Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.

• Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.

• Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support:

• Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.

• Edit job details and update customer records as needed in RentalMan.

• Participate in a rotating weekend on-call schedule within a three-person team.

• Coordinate holiday PTO schedules in collaboration with internal team members.

• Other duties as assigned

Requirements:

• High School diploma or equivalent

• Associate’s or Bachelor’s degree preferred

• 2+ years of experience in inside sales, billing, AR, or customer service preferred

• Strong analytical, organizational, interpersonal and communication skills

• Proficient in Microsoft Excel and data management

• Ability to work collaboratively in a fast-paced environment and manage multiple priorities

• Detail-oriented with strong problem-solving skills

• Professional, customer-focused and service-oriented

• Ability to manage time effectively and meet deadlines

• Proficiency with ERP systems is a plus

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.