Sr Manager-Platform Support

Posted:
7/17/2024, 5:22:13 PM

Location(s):
Hyderabad, Telangana, India ⋅ Telangana, India

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to deliver to our ever-growing number of customers. This is a fast-paced live environment that the right candidate can thrive in.
Our platform support team sits centrally to the business. It is a great opportunity to develop your own skills and knowledge and learn about how a game at a stadium on the other side of the world ends up playing seamlessly on to a customer’s device. This is an exciting opportunity to lead our 24x7 platform support team and play a pivotal part in bringing so many of our customers the sport they want combined with great user experience. Our platform support team are on hand 24 hours a day, 7 days a week, 365 days a year to monitor our platform across the globe and provide 2nd line technical support. This includes, deep-diving into playback analytic tools, monitoring all our key functions and critical user journeys and all the micro services that connect DAZN and deliver our content. We provide a first-class service to the business and our customers.