JOB DESCRIPTION:

Primary Objective of Position

Provide service orders, including manual invoicing, order receiving, product expiration management, order entry, and shipment coordination. Collaborate to maintain high levels of customer satisfaction through effective call management, accurate information dissemination, and timely updates to the sales force on arising issues.

Major Accountabilities

• Order Management: Receive and verify orders, ensuring all required identification information is listed.
• Data Entry: Enter orders into the computer system and contact customers if necessary.
• Order Monitoring: Track order status within the system, especially in backorder situations, and inform customers of delivery dates.
• Invoice Management: Ensure invoices are correctly set up in the system, checking quantities, prices, and conditions.
• Documentation: Create debt and credit notes as needed, and send copies of orders, invoices, and delivery slips upon customer request.
• Customer Setup: Prepare documentation for new customer accounts and send to the Treasury Department. Create new customer links within the ADC structure for internal statistics.
• Special Requests: Handle free-of-charge requests and deliveries after verification.
• System Integration: Insert orders received through available software and transfer them accurately into the Abbott system.
• Customer Support: Resolve CRM tickets or direct them to the appropriate department. Handle administrative and technical complaints from internal and external customers, providing support as needed.
• Quality Assurance: Demonstrate understanding of the Quality Policy through daily activities, ensuring compliance with quality system requirements and promptly reporting noncompliance issues to management.

Education

• High School Diploma or Degree in Economics or Communication Sciences.

Background

• Proficiency in standard PC software packages.
• Good command of written and spoken English.
• Proactive attitude towards learning new platforms and tools.
• Ability to quickly acquire new competencies and knowledge related to new tasks.
• Accuracy, proactivity, and independence in researching information needed for daily activities.

Impact of Position

This role impacts the business by ensuring timely and accurate order and service invoicing, maintaining high levels of customer satisfaction through effective problem-solving, and continuously analyzing sales and unit trends.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable