Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

Assists paying clients to quickly setup and launch their accounts. The position acts as the project manager for clients that have transitioned from the Sales team, ensuring that each milestone is completed on time and effectively. As the project manager of the set-up project they are responsible for making sure each set-up follows our Onboarding Process. The position supports pre-sales consulting work if needed.

The Onboarding Specialist is a strong individual contributor and champion for improved activation tools such as project plans, guidelines, documents, training etc.

What You'll Do:

• Professional about company's products and solutions
• Manage technical integrations for clients' platforms
• Work with Sales/Pre-sales team ensuring solution feasibility
• Communicate with clients' tech teams, guiding them about implementation
• Manage trouble shootings for clients during integration
• Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly
• Support presales consulting, collect clients' requirements when needed, assist Sales team winning deal

What You Have:

• 2+ years experience supporting cloud based Saas products
• Bachelor degree or above in computer science or information systems
• Previous experience onboarding Standard and Professional level accounts
• Previous experience of technical supports
• Good multi-tasker
• Good communicator
• Fast learner

Benefits/Perks:

• Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development - learning the advanced partnership automation products
• Flexible work hours
• 6 months paid Primary caregiver leave
• Private Health Insurance
• Restricted Stock Units 
• Mental Health & Wellness care via Modern Health
• Internet Allowance
• Casual work environment
• Technology stipend 
• Bi-weekly lunches
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

 

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

 

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