Design Desk Lead

Description -

Job Summary

• The Design Consultant role, part of the AMS Design Desk, focuses on providing remote services delivery. Designers are responsible for performing design activities linked to Managed Solution Transition and Professional Services. They work closely with account leads to produce design deliverables, ensuring all outputs meet defined criteria, deadlines and Service Level Agreements (SLAs).

• Designers collect, log, chart, and examine all customer printing devices covered by service agreements. They analyze, convert, and compile discovery data, and work collaboratively with team members to ensure the delivery of high-quality and consistent future design outcomes. They create, and in some cases, they may oversee the design process for specific accounts, ensuring adherence to design standards and governance. 

• A crucial deliverable for Designers is the production of future design recommendations tailored to the customer's needs. These recommendations are meticulously crafted to adhere to predefined design criteria and standards, ensuring they meet the specific requirements and expectations outlined in the service agreements. The goal is to provide actionable, high-quality design solutions that not only address current challenges but also anticipate future needs, thus fostering long-term success and satisfaction for the customer.

Responsibilities

• Responsible for performing Design activities associated with Managed Solution Transition and Professional Services.

• Collaborate with the account leads to produce design deliverables.

• Work collaboratively or independently, ensuring all outputs meet deadlines and Service Level Agreements.

• Collects, logs, charts, and examines all customer printing devices covered by service agreement.

• Analyzes, converts, and compiles discovery data.

• Works collaboratively with team members to ensure the delivery of high-quality and consistent Design deliverables.

• May oversee the design process for a specific account, ensuring the adherence to design standards and criteria.

• Tackles a variety of complex issues, often guiding team members to decisions. 

• Independently finds solutions, manage unique challenges, and seek advice for complex business decisions.

• Contributions lead to noticeable improvements in the technical aspects of our services. 

• Works on projects requiring evaluation of multiple factors. Impact evidenced by measurable value and consistent delivery.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience.
• Typically 4-7 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field.
• Advanced degree with 3-5 years of work experience.

Knowledge & Skills

• Proficiency in the use and configuration of the Microsoft suite of operating systems and printing in a Microsoft network environment.
• Strong knowledge in at least three major technology areas (e.g., imaging and printing systems, network operating systems, networking administration, security, cloud).
• Ability to identify and resolve issues that arise from the interactions and combinations of various products.
• Consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.
• Familiarity with printers, printing, and third-party software that is enabled in a printing environment.
• Fluency in the English language, both verbal and written.
• Ability to collaborate effectively virtually, through Zoom or Teams.
• Ability to work independently, as well as meet deadlines.
• Ability to follow a project schedule and understanding the fundamentals of Project Management and how to work within a project framework.
• Strong data entry skills with a high level of attention to detail, ensuring data integrity and accuracy.
• Proficiency in interpreting and creating floor maps

What types of tools, software, hardware:

• Microsoft Office suite.
• Adobe mapping software.
• Virtual collaboration productivity software like MS Team and Zoom.
• Cloud storage solutions like OneDrive and Google Drive.
• Smartsheet
• Basic operation of copiers, printers, and scanners.
• Basic understanding of workflow and secure access solutions for printers.
• Map editing software.

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement