ServiceNow Development Deputy Team Lead

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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CACI is seeking a ServiceNow Development Deputy Team Lead to assist the Dev Team Lead in overseeing technical resources delivering services supporting a cyber incident reporting and tracking system. As the Deputy Development Team Lead, you’ll be responsible for working with our DHS customer, helping to create solutions, as well as oversight, direction and management of a complex development effort.  

More About the Role:

Responsibilities include:

• Provide active, hands-on leadership to ensure deadlines and deliverables are met
• Own the Business analyst, Project management, Scrum Master and Testing team’s output. Foster improvement, guide and teach methodology, influence pride and quality of work
• Manage the demand-to-project process using the ServiceNow Strategic Portfolio Management application—review pending demands; obtain additional details; coordinate with demand manager, work with DHS customer to qualify and prioritize projects assigned to the Scrum Team
• Oversee individual projects and tasks from identification of requirements, analysis and design, development, end-user testing, deployment, and production support.
• Supervise the project management team members: Business Analysts, Scrum Master and Quality Assurance Engineers
• Deep understanding of the ServiceNow platform and its offerings
• Identify areas of improvement for the various team processes, provide solutions and see them through to completion.  Repeat as necessary with a Continual Service Improvement (CSI) mindset.
• Coordinate with Project manager, Scrum Master, and Dev Team lead to ensure objectives for day-to-day tasks and projects are resourced appropriately
• Be a point of escalation for our customer; helping to remove obstacles and provide/find solutions when needed
• Function as a liaison to the DHS customer and functional leads across the program
• Ensure DHS-defined project governance standards are implemented and adhered to for each project and task
• Report and brief schedule updates/status to CACI leadership and Government Stakeholders.
• Develop scheduling status reports, digests, and summaries for various meetings and/or for customer deliverables.
• Be proactive, think like a customer. Provide regular and timely updates to customers and management.
• Liaison between developers and project stakeholders, and foster quality communication between disciplines.
• Document and manage all issues and risks, developing and maintaining a risk register and mitigation plan.

You’ll Bring These Qualifications:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD)
• BA + 8 years’ applicable experience, or 14 years’ experience
• Previous experience managing ServiceNow agile teams
• Experience managing in Agile scrum environment, coaching and leading
• Attention to detail and resourcefulness
• Experience using Kanban boards and agile methodologies
• Experience with Microsoft Project, JIRA, and Confluence
• Strong communication skills (verbal and written)
• Strong Microsoft Office experience

These Qualifications Would Be Nice to Have:

• Previous DHS or DoD experience
• Any of the following certifications is highly desired:
  • SAFe Agile
  • CompTIA Security+
  • Certified Scrum Master
  • ITIL Foundation
  • Other IT technical certifications
  • PMP

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$62,200-$130,600

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.