Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients.

What Part Will You Play?

• Provides leadership and guidance to a team tasked with conducting detailed review and analysis of data on client issues, client projects, implementations, client configuration changes, client escalations, as well as recommending appropriate client treatment.
• Creates, implements, tests, and strengthens plans of varying complexity aimed at supporting our clients.
• Collaborates with assigned clients to provide subject matter expertise from your team's area of focus
• Supporting your team members with removing roadblocks, finding solutions, prioritizing work as needed, communication across the organization, and raising issues as needed to leadership.
• Works to find ways to improve processes, efficiencies, and improved collaboration across the team and other teams in the organization.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 5 years
• Related professional experience including a minimum of 2-4 years experience in a supervisory position
• Working schedule would coincide with US hours to start 2:00pm - 10:00pm CEST = 8:00am - 4:00pm EST

Preferred Qualifications

• Credit card business knowledge a plus

What Are Our Desired Skills and Capabilities

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Problem Solving - ability to deduce and solve complex issues and juggle multiple ongoing initiatives simultaneously.
• On call support - at times will rotate with other leaders for on-call support for our clients acting as front line client support when needed.
• Language Skills - Advanced knowledge of English, written and verbal (C1 - C2).

What will you get from us:

• working in a global environment with international market-focused projects
• using English language on daily base
• private medical care
• onboarding training in first days of work – you will get to know our company better
• training for employees: with us you will develop your professional and personal potential
• lunch pass/Pluxee
• multisport cards at preferential prices
• possibility to join a group UNUM life insurance
• possibility of remote work
• fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.