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Job Description:

We are seeking a proactive and detail-oriented Claims Specialist – Life Claims to join our Claims team. The ideal candidate will have solid experience in handling life, accident, and medical claims, with a strong preference for exposure to death and critical illness (CI) claims, as well as high-net-worth (HNW) medical claims. This role involves direct engagement with agency partners, supporting operational excellence, and contributing to strategic initiatives.

Responsibilities

• Assess and process life, accident, and medical claims, with a focus on death and CI cases

• Handle HNW medical claims with discretion and professionalism

• Conduct roadshows and training sessions for agency partners to enhance claims understanding

• Support the Claims Manager in preparing reports, dashboards, and operational reviews

• Lead or participate in mini projects to improve claims processes and customer experience

• Ensure compliance with internal guidelines and regulatory requirements

• Collaborate with cross-functional teams to resolve complex claims issues

Qualifications

• Bachelor’s degree in Insurance, Business Administration, Nursing, or related discipline

• Minimum 4 years of relevant experience in life and medical claims

• Professional insurance qualifications (e.g., FLMI, ACS) are advantageous

• Strong knowledge of life, accident, and medical claims assessment

• Experience in handling death and CI claims; HNW medical claims experience is a plus

• Excellent communication and interpersonal skills for agency engagement and roadshows

• Analytical mindset with strong problem-solving abilities

• Proficient in MS Office (Excel, PowerPoint, Word); experience in claims systems preferred

• Ability to manage multiple tasks and meet deadlines

• Detail-oriented with a commitment to accuracy and compliance

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
 

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Claims - Life & Disability

Posting End Date:

30/01/2026