Posted:
11/15/2024, 6:00:05 AM
Location(s):
Kentucky, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
Join us to help empower commerce brands with the best end-to-end customer and delivery experience.
About the Customer Experience Specialist Position:
The Customer Experience Specialist plays a pivotal role in owning and enhancing the customer experience for a specific subset of brands.
This role will require deep engagement and partnership with brand partners and internal Stord departments including systems, operations, parcel, and finance to understand pain points impacting both Stord and the customer. Working collaboratively cross functionally, the CES owns driving process improvements to deliver scalable and sustainable solutions resulting in exceptional brand experiences deepening brand loyalty to Stord.Your role will require strong communication skills, a combination of project and relationship management, quality management and retention efforts, as well as a keen ability to identify and remove blockers to assigned brands growth and success while also expanding adoption of Stord services.
This role is available for candidates located in or willing to relocate to Cincinnati, Atlanta, or Las Vegas
What You'll Do:
What You'll Need:
Bonus Points:
Culture Snapshot:
Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.
Below are a few perks of joining our team:
Benefits:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Website: https://www.stord.com/
Headquarter Location: Atlanta, Georgia, United States
Employee Count: 501-1000
Year Founded: 2015
IPO Status: Private
Last Funding Type: Series D
Industries: Freight Service ⋅ Logistics ⋅ SaaS ⋅ Supply Chain Management ⋅ Warehousing