Job Description Summary

Senior Customer Portfolio Manager will demonstrate accountability for ensuring the timely receipt and availability of parts and repair materials to support operational needs and customer requirements. This role also supports the Sales, Inventory, and Operations Planning (SI&OP) process by coordinating demand, inventory, supply, and planning activities across functions to align business objectives. The position requires strong coordination, planning, and communication skills to help maintain service levels, reduce delays, and support efficient operations.

Job Description

Key Responsibilities

• Ability to track and follow up on open parts and repair orders to ensure on-time delivery

• Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items

• Assure timely resolution of issues and keep the customer advised of the parts and repairs availability and delivery progress

• Monitor inventory levels and support actions to prevent shortages or excess stock

• Prepare reports, metrics, and planning inputs for SI&OP meetings

• Identify risks to supply, timing, or service performance and escalate when needed

• Maintain accurate records and updates in planning and systems

• Support continuous improvement initiatives related to planning, delivery performance, and inventory efficiency

• Demonstrate strong attention to detail and ownership of assigned responsibilities

• Ability to manage multiple priorities in a fast-paced environment

• Contributes towards strategy and policy development and ensures delivery within area of responsibility.

• Lead functional teams with minimal resource requirements, risk, and/or complexity. Acts as a resource/mentor for colleagues with less experience.

• Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

 

Required Qualifications

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.

• Minimum of 10 years of experience with experience in operations planning or project management and / or field engineering.

• Strong understanding of parts, repairs, procurement, and inventory management processes

• Experience supporting or participating in SI&OP / S&OP planning processes

• Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams

• Experience in working with customer different stakeholders

• Strong analytical, organizational, and problem-solving skills

• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Master’s Degree in MBA or Engineering from an accredited university is a plus.

• Strong influence and written communication skills.

• Ability to communicate effectively at different customer’s level and GEV’s organizations

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Knowledge and experience within the power industry.

• Experience outages planning.

• Team leader in a dynamic, energetic and proactive environment

• Demonstrated communication & organizational skills

• The preferred candidate will be from ITR services team in KSAB

Additional Information