At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Recovery Handler to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Recovery Handler

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

• Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.
• Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.
• To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.
• Training of claims personnel in recovery recognition and procedures.
• Providing input in the development of training programmes for all claims staff – constructive assessment of referrals from lines of business. 
• To keep updated with relevant case law, regulatory, legal and statutory changes within the Industry – with the ability to be able to apply the same to recovery files
• To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities

What you’ll need to succeed

• Excellent written and verbal communication skills.           
• Confident telephone manner.
• Recovery experience is desirable
• Proven liability negotiation skills
• Excellent knowledge of MS Office
• Exceptional customer service & Orgianisatonal skills
• Comprehensive end-to-end understanding and/or claims handling within Casualty, Auto or Property claims - is required

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd