Job Title: Account Manager

Location: Remote in Texas

Job Type: 1099 full-time for the first 90 days, transitioning to W2 full-time afterward

Company: Fort Health

About Fort Health:

Fort Health is a mental health company that is on a mission to “Opening more paths to better care for more families”. We're all about making a real difference in the lives of children and adolescents. With a whopping 50% of kids in the US missing out on mental health care, we're determined to change that statistic. And with a market size of over $50 billion, we're not just dreaming big - we're making it happen!

Our Vision? 

Picture this: a world where every child has access to the support they need to thrive mentally and emotionally. With the help of our amazing partners, like the Child Mind Institute, we're creating a one-of-a-kind support system that combines digital tools with virtual clinicians. Because at Fort Health, we believe “we're stronger together”.

Job Summary:

We are seeking a dedicated and experienced Account Manager to join our team. The successful candidate will be responsible for managing and developing relationships with our clients in the pediatric/adolescent behavioral health sector. This role requires a deep understanding of behavioral health services, strong communication skills, and the ability to work collaboratively with clients and internal teams to ensure the highest level of service delivery.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with clients in the behavioral health sector, understanding their needs and ensuring their satisfaction with our services.
• Service Delivery: Coordinate with internal teams to ensure that clients receive high-quality behavioral health services. Address any issues or concerns promptly and effectively.
• Account Management: Manage a portfolio of client accounts, ensuring that all contractual obligations are met and that clients are satisfied with our services.
• Business Development: Identify opportunities to expand services within existing accounts and secure new business opportunities. Work with the sales and marketing teams to develop strategies for growth.
• Reporting and Analysis: Monitor and report on key performance indicators (KPIs) for client accounts. Use data to make informed decisions and recommendations for service improvements.
• Training and Support: Provide training and support to clients on the use of our services and products. Ensure that clients are fully aware of the benefits and capabilities of our offerings.
• Compliance: Ensure that all activities are conducted in compliance with relevant regulations and standards in the behavioral health sector.
• Problem Solving: Address and resolve any issues or concerns raised by clients in a timely and professional manner.

Qualifications:

• Education: Bachelor’s degree in a relevant field (e.g., Business, Marketing, or Communication).
• Experience: At least 2-3 years of experience in account management, client services, or a related field within the behavioral health industry.
• Skills:
• Strong understanding of behavioral health services and the needs of clients in this sector.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and other relevant tools.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working with a CRM platform.
• Knowledge of healthcare regulations and standards.
• Proven track record of successfully managing client accounts in the behavioral health sector.

Benefits:

• Competitive salary and bonus structure. $55,000 base salary plus bonus
• Comprehensive health, dental, and vision insurance.
• Unlimited PTO
• Professional development opportunities.
• Supportive and collaborative work environment.
• 9 company holidays
• New Year’s Day
• Martin Luther King Jr. Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
• 1 week off between Christmas and New Years

Fort Health is a proud Equal Opportunity Employer – we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices.

We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics