Reports to the Bank Account Management Manager

The purpose of this position is to facilitate and manage the efficient processing of new account opening applications for Aztec’s clients across the Group, whilst adhering to the Account Opening framework.

What you’ll be doing

Operations

• Assist Customer Service Teams in understanding account opening requirements and guide them through the process.
• Collect and verify necessary documentation for new account applications.
• Identify, assess, and mitigate risks associated with account opening procedures, ensuring strict adherence to regulatory requirements.
• Input customer information accurately into the system/bank forms efficiently, minimizing errors.
• Address and resolve any issues or discrepancies in account opening applications.
• Maintain organized and secure records of account opening documentation.
• Contribute to the ongoing improvement of account opening workflows and procedures.
• Uphold strict confidentiality standards in handling customer information.
• Preparation and presentation of operational reports.

Relationship Management

• Lead, motivate, and guide a team of junior Administrators responsible for account opening.
• Foster a collaborative and high-performance team culture.
• Maintain quality relationship with key Banking Partners and develop a deep understanding of their onboarding requirements.
• Communicate effectively with internal teams to resolve any issues related to account opening.
• Provide support to customers with inquiries related to their account opening status.
• Collaborate with internal stakeholders to ensure a smooth account opening process.
• Assist other team members with account opening applications and ensure best practices.

What we’re looking for

• Understanding of banking regulations and compliance standards related to account opening (AML/CDD)
• Knowledge of the Fund industry/Fund structures
• Technology and systems proficient (MS tools/apps)
• Project management skills
• Demonstrable customer service skills
• Meticulous attention to detail and effective organisation skills
• Clear and effective communication
• Solution-oriented with a collaborative mindset
• Ability to adapt to changes in procedures and regulations
• Consistent focus on accuracy and precision in data entry and documentation
• Proven leadership skills with ability to guide and motivate a team
• Ability to work to deadlines in a fast-faced and dynamic environment

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people: 

• Competitive salary 
• Discretionary bonus scheme
• Flexible, hybrid working
• Generous holiday allowance
• Pension scheme 
• Private medical insurance, including eye care
• Permanent health insurance
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Ability to work abroad for up to 3 weeks per annum
• Regular social events
• Health and wellbeing programmes
• Significant investment into your personal and professional development