We’re thrilled that you are interested in joining us here at the Amynta Group!

Non-mechanical Claims (GAP-EWT-ETCH) Customer Service Representative

Are you ready to find out about the industry leader in developing, marketing and administering vehicle service contracts and other automotive aftermarket products? 

We continue to strive to constantly improve our products and processes for our customers.   Our team is committed to providing personalized, responsive services and our integrity, accountability and commitment to our partners has been nationally recognized.  We are looking for a Non-mechanical Claims Customer Service Representative located in our Schaumburg Office.  This individual is responsible for providing effective customer service for all incoming calls and reviews incoming documents for accuracy and legibility.

Essential Duties and Responsibilities:   

• Handle incoming calls regarding inquiries about status of claims for GAP, Excess Wear, Paint & Interior and ETCH.
• Record phone interaction by documenting detail notes and comments into the SCS system
• Provide accurate claim information to dealers, agents, lienholders and customers
• Enter concise claim notes into the SCS system
• Split PDF files into individual documents and attach in the appropriate section located within the claim
• Determine if all required claim documents are accurate and legible to properly adjudicate the claim
• Initiate automated claim payment letters, and follow-up letters to customers and lenders
• Create claim denial letters
• Communicate with dealers, lienholders, and customers on claim payment issues using system generated letters
• Process GAP settlement breakdowns received from insurance carriers
• Process Open Claim reports to verify status of claims

Qualifications:

• Associates degree or equivalent experience
• Minimum one to three years’ experience in customer service
• Detail oriented
• GAP or loan/lease coverage experience a plus
• Excellent record keeping and organization skills
• Ability to take initiative
• Excellent verbal and written communication skills
• Ability to work independently and within a team environment

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.