Skill required: Next Generation Customer Operations - Training and Performance Support
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development strong leadership, continuous improvement and cross-functional support. • Primary responsibility is to ensure that coaching training and mentoring as well as domain expertise on Client specified processes users and customer service • Work with Training Lead to produce plans to meet training and development needs and manage training delivery measurement and follow-up as necessary • Monitor measure and report on employees training and development plans and achievements within agreed formats and timescales • Ensure that the current knowledge is updated regularly through huddles monitoring etc. • Ensure that training content is kept up to date based on client feedback
What are we looking for? • This will be based in Hyderabad Client office • Must be flexible to work in Night shift between 8 PM (CT) – 4.00 AM (IST) including weekends and holidays (It’s a 5-day working day week which may include weekends) • Minimum of 2 years of customer support experience • Minimum of 1 year of training experience • Experience working within training role • Excellent communication and interpersonal skills • Strong organizational and administrative skills
Roles and Responsibilities: • Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information • Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces. • Understanding of priority/severity frameworks and classification schemas. • Experience in QA testing, triage, bug reproduction, or labeling workflows. • Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.