Let’s talk about this role 🌟  

Our Member Services Digital team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!  

• You will be the digital voice of nib, representing our brand by providing excellence in customer service  

• It is a fast-paced role, where you can respond to up to 30 digital enquiries a day 

• The environment is very structured, with set Key Performance Indicators (KPIs)   

• You will promote nib products and services and drive for first call resolution to queries  

• You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance   

• You will be part of a team that supports one another and celebrates success   

• This role will be based in our Newcastle and Central Coast hubs 

This role operates on a rotating roster from Monday to Friday, with shifts between 8:00 am and 5:30 pm. 

The position starts on Wednesday January 8th, 2025, and requires your commitment to a four-week training program, which will be held at our Newcastle office. 

Let's talk about working at nib Group 😎  

• We are committed to creating a supportive working environment, where you are free to be you  

• We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like  

• You’ll be provided with a working from home allowance to help set up and maintain your home workspace  

• 50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Give back to the community through paid leave for volunteering 

• Support your better health through our nib Well Program and corporate fitness discounts   

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees  

• We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles  

Let’s talk about you 😊  

• You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone  

• You can work in a structured and busy environment  

• You have previous experience in customer service and can provide exceptional outcomes   

• You enjoy interacting with customers over the phone   

• You have a willingness to learn and maintain new skills  

• You are motivated to achieve set goals and KPIs  

• You have a flexible and positive work approach and attitude  

Let’s talk about who we are 💬  

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.