Under the direction of the Human Resources (HR) Systems Architect, this position is responsible for maintaining the performance of the College’s HR systems, primarily Workday Human Capital Management (HCM), to support HR and College objectives. This position collaborates with stakeholders across the organization to maintain an exceptional employee experience with HR systems.

This position is responsible for supporting and enhancing processes through troubleshooting, analysis, researching new functionality, and implementing system solutions to support the strategic direction of HR. Assists in providing guidance and support to users of HR systems. This position is a member of the HR System Administration Team, which is responsible for managing a broad portfolio of HR applications, integrations, and reports delivered primarily through HCM.

MAJOR RESPONSIBILITIES

• Provides Tier II support for technical issues related to the use or functionality of HCM.  Acts as an escalation point for Workday processes or configuration issues raised by end users, often having to reproduce the issue to find a resolution.   Resolves issues timely and with exceptional customer service. 

• Actively participates in the bi-annual Workday release by creating test cases, executing test scripts, running user acceptance testing (UAT), and troubleshooting issues/bugs related to the release.   Reviews new release functionality and assists with prioritizing new enhancements against the overall roadmap. 

• Performs routine tasks within Workday, such as (but not limited to): data uploads via Enterprise Interface Builders (EIBs), running audit reports, scheduling processes, etc. 

• Collaborates with HR, Finance, and the Office of Information Technology to provide support for requests such as enhancements, defects, and new functionality.

• With general direction and support, participates in ongoing requirements gathering, designing, testing, documenting, and deployment of new functionality and enhancements within Workday HCM.     

• Participates in design sessions with stakeholders to understand business processes, goals, and enhancement opportunities to provide solutions against the overall strategy of the HCM system. 

• Develops and provides training to functional end-users.  Assists with the creation of job aids, process documentation, training manuals, and video guides. 

• Active member of Workday Community and associated User Groups, often researching and collaborating within those forums to continuously increase technical and industry knowledge.  

• Continually enhances knowledge of the College’s HR operations to identify opportunities for improving internal processes.  Sharing acquired knowledge with the HR Systems Architect to help drive efficiencies.  

This is not to be construed as an exhaustive list.  Other duties logically associated with this position may be assigned.  All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: HR Systems Architect
SUPERVISION GIVEN: None
HIRING RANGE: $65,000-75,000, dependent on experience, education, and skills.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS

• Minimum of an Associate degree or equivalent job experience required; Bachelor’s preferred. 

• Minimum 2-years related HRIS experience as a business, technical, or systems analyst.   

• Minimum 1-year of professional Human Resources experience required. 

• Workday experience preferred. 

• Must demonstrate a strong foundation in analytical and problem-solving skills. 

• Must be able to work under deadlines and manage multiple projects simultaneously.

• Must demonstrate the ability to analyze and document processes, procedures, etc. 

• Must demonstrate a strong foundation in customer service mentality with excellent communication skills.

• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees, and in which every individual feels respected and valued. 

• Excellent documentation skills are required. 

• Must be a collaborative team player.

• Must demonstrate a commitment to quality and attention to detail.

• Open to learning new functions and technologies 

• Ability and willingness to travel (minimal – only a few times per year) required. 

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.