Posted:
9/25/2024, 5:53:57 PM
Location(s):
Victoria, Australia ⋅ Melbourne, Victoria, Australia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
A number of fixed term and continuing positions available
Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the Position
The VE Services Officer will operate within a shared services model for the College of Vocational Education. The approach to service delivery will allow the VE Services Officer to be deployed as required across various College functions, providing the candidate with a breadth of experience and exposure to subject matter expertise.
This role will be responsible for providing high quality administrative support across College teams which include Planning & Resources, Learning & Teaching Innovation and Quality, Partnerships, and supporting education delivery.
The VE Services Officer will also excel at providing customer service to staff and students to assist in the coordination of, and participation in, activities including, but not limited to, student lifecycle services, course and program management activities, information management, events and process improvement activities.
To be successful in this position, you’ll have:
Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
Demonstrated experience in providing high quality customer service to internal and/or external stakeholders.
High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
Ability to demonstrate flexibility and initiative, working effectively within a dynamic small team environment.
Proven administrative experience and planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Vocational Education
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work.
Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
lead in practice-based learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Quennie Sto Domingo (Coordinator, Student Lifecycle) via email [email protected]
Position Description – VE Services Officer (Fixed term)
Position Description – VE Services Officer (Ongoing)
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Website: https://rmit.edu.au/
Headquarter Location: Melbourne, Victoria, Australia
Year Founded: 1996
Industries: Education ⋅ Higher Education