POSITION: Learning Systems Analytics Manager

DEPARTMENT: Human Resources         

REPORTS TO: Director of Learning Management Systems and Tech Support

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you. Join us!

THE ROLE

We are seeking a highly technical and analytically minded Learning Systems Analytics Manager to architect, optimize, and sustain the data infrastructure behind our global learning ecosystem.

This role goes far beyond content management — our LMS is a mission-critical enterprise platform supporting a fast-moving, highly collaborative global organization. We are looking for someone who can effectively bridge IT, HR, and Learning Operations while ensuring seamless system performance and an exceptional end-user experience.

You will ensure the accuracy and integrity of people data across systems, manage complex API integrations, and bring automation and efficiency to LMS workflows that support employees across multiple business lines and locations.

The ideal candidate thrives where data meets collaboration and service delivery — fluent in spreadsheets, comfortable writing, and testing APIs, and energized by solving problems in a dynamic environment where priorities evolve and teams work closely together.

This role is highly cross-functional and requires someone who is responsive, communicative, and comfortable operating in a team environment with frequent interaction across HR, IT, Compliance, and Learning stakeholders.

We are looking for someone who:

• Has a builder’s mindset and proactively improves systems, processes, and data flows.
• Enjoys connecting data across platforms including Workday, Litmos, and other enterprise systems.
• Is comfortable working in a fast-paced, evolving environment where solutions are often built collaboratively rather than following rigid playbooks.
• Demonstrates strong ownership while remaining highly collaborative and accessible to stakeholders and team members throughout the workday.
• Brings a service-oriented mindset, understanding this role directly supports employees and leaders globally.
• Communicates proactively and works well within teams that collaborate frequently to solve problems and deliver projects.
• Is adaptable, open to innovative ideas, and comfortable improving existing processes rather than relying solely on previous ways of working.
• Loves data structure, detail, and automation — and can turn complex reporting into actionable insights.

ESSENTIAL DUTIES AND RESPONSIBILITIES

System Integrations & Technical Operations

• Own and manage API integrations between the LMS (SAP Litmos, Workday Learning or similar) and enterprise systems (Workday, SSO/IdP, HRIS, CRM).
• Build, monitor, and troubleshoot data feeds (SFTP, API endpoints, flat-file transfers) to ensure accurate user provisioning and real-time updates.
• Map and manage people data fields critical for training assignments and compliance reporting.
• Validate and debug SCORM/xAPI/Tin Can course packages across devices and browsers.
• Oversee single sign-on (SSO) configuration, access management, and identity governance.
• Serve as the primary technical liaison with LMS vendors, managing upgrades, testing releases, and incident resolution.
• Implement automations that reduce manual administrative work and improve system reliability.

Data, Reporting & Analytics

• Develop dashboards and reporting using Power BI, SQL, or LMS analytics tools.
• Perform data validation and root-cause analysis on anomalies or failed integrations.
• Deliver actionable insights to HR, IT, Compliance, and leadership teams.
• Support data governance and compliance with privacy and regulatory requirements.
• Translate complex technical data into clear insights for cross-functional stakeholders.

LMS Infrastructure & Diagnostics

• Monitor system performance and proactively identify issues before they impact users.
• Conduct regression testing following releases or system updates.
• Maintain system documentation, SOPs, and architecture diagrams.

Stakeholder Partnership & End-User Support

• Provide Tier 2/Tier 3 technical support for LMS-related issues requiring advanced troubleshooting.
• Partner closely with HR, IT Security, Compliance, and global business stakeholders.
• Support a collaborative service model where responsiveness and communication are critical to operational success.
• Conduct technical onboarding and knowledge-sharing sessions for administrators and SMEs.
• Participate in regular team collaboration and project discussions to support enterprise learning initiatives.

QUALIFICATIONS

Required

• 4+ years of LMS administration or enterprise system management experience, with a strong technical focus.
• Strong hands-on expertise with SCORM/xAPI troubleshooting, APIs, and HRIS/LMS integrations.
• Hands-on experience with APIs, system integrations, and data feeds (JSON, REST, XML, SFTP).
• Proficiency with Power BI, SQL, or advanced Excel for data visualization and reporting.
• Familiarity with identity management and SSO/IdP platforms (Azure AD, Okta, Ping).
• Demonstrated experience resolving complex system errors and data anomalies.

Preferred

• Experience with SAP Litmos (or similar enterprise LMS).
• Knowledge of automation tools (Power Automate, or similar).
• Exposure to cloud platforms and IT infrastructure (Azure, AWS).
• Familiarity with compliance training at a global scale (GDPR, US data privacy, union agreements).
• Ability to communicate technical details clearly to both IT and non-technical stakeholders.

KEY QUALITIES WE ARE LOOKING FOR

• Genuine Passion for Serving Others
• Collaborative and Team-Oriented
• Flexible and Adaptable in Changing Situations
• Clear and Effective Communication
• Dedicated to Creating a Great Guest Experience
• Proactive Problem Solver
• Strong Attention to Details
• Patience and Understanding for All People

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote

Candidates should be comfortable working during standard business hours and collaborating regularly with distributed teams across functions and different time zones.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.