**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

03/27/2025 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

23.84 - 28.72 Hourly

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Department Clerk II to join our Customer Service team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met.

What does a Department Clerk II do for us?

Under general direction and acting on their own initiative and direction, a Department Clerk II provides moderately complex support for one or more departments or administrative units. The work is generally of a critical or confidential nature and requires broad knowledge of company and/or department procedures.

Typical duties include:

• Customer correspondence and record-keeping tasks related to customer service
• Research for routine and moderately complex reports and special assignments
• Problem analysis, determining approach, compiling, and review of data
• Prepare reports/recommendations for action by leadership
• Receives, compiles, and summarizes information from multiple sources

• Coordinates information or processes/procedures
• Responsible for filing systems and developing office procedures
• Researches and prepares basic reports and correspondence of a routine nature
• Distributes and/or relays information to internal/external customers only after review and with approval
• Answers the Operator line, transferring customers to the correct location
• Maintains regular and punctual attendance and performs other duties as assigned

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE
Knowledge of:

• Basic operation of standard office equipment such as FAX, PC, calculator, and electronic devices
• Familiarity with Microsoft Office Suite applications

Skills in:

• Editing and proofreading to assist in composing the format and content of correspondence and technical documents
• Proper punctuation, spelling, and grammar when proofreading

Ability to:

• Understand and apply basic mathematical calculations and concepts involving fractions, decimals, percentages, etc.

MINIMUM REQUIREMENTS

Education:

• High school Diploma or GED

Experience:

• 3 or more years of related experience

OR

• Equivalent combination of formal education and work experience

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 25lbs from floor. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION
Scheduling can vary but will fall within the hours of 7:00am – 5:00pm.

#IPC1

Competencies:

Adaptability, Collaborating, Communication, Customer Orientation, Initiating Action, Managing Work, Quality Orientation

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.