Job Summary

The role reports into the Executive Assistance and Travel Management Lead for Manulife Business Processing Services (“MBPS”). The Executive Coordinator is responsible for providing virtual support to the Global Sustainability and Impact Team. The Executive Coordinator will provide high-level administrative support to the Global Sustainability and Impact Team at Manulife which includes but not limited to light project management, managing team needs and supporting administrative tasks such as calendar management and event planning.  This role is critical in ensuring smooth and efficient operations within the team, requiring confidentiality, professionalism, and exceptional organizational skills. The ideal candidate is a proactive and detail-oriented individual who excels in a fast-paced environment, is passionate about sustainability, and has strong reporting skills.

Role and Responsibilities

• Provide comprehensive administrative support to three leaders within the Global Sustainability and Impact Team, including managing calendars, scheduling meetings, organizing travel arrangements and handle expense reimbursements.
  • Organising complex travel itineraries including visas, and processing expenses (experienced with Concur or similar system).
  • Adept with scheduling across multiple timezones.
• Prepare, edit, and distribute correspondence, reports, presentations, and other documents related to sustainability initiatives.
• Serve as a liaison between the Global Sustainability and Impact Team and internal/external stakeholders, handling inquiries and requests with professionalism.
• Coordinate and facilitate key team meetings, including agenda preparation, minute-taking, and follow-up on action items.
• Assist in planning and executing sustainability-focused events and projects.
• Manage and prioritize incoming communications, such as phone calls, emails, and mail, ensuring timely and efficient responses.
• Maintain and organize confidential files and records, ensuring accuracy and ease of access.
• Conduct research and compile data to support sustainability initiatives and executive decision-making processes.
• Develop and generate reports to provide insights and updates on sustainability projects and metrics.
• Support other administrative tasks and projects as required.

Qualifications

• 6+ years of relevant experience as an executive assistant, administrative assistant or similar role.
• Strong oral and written communication skills required to interact with senior officers and representatives.
• Strong organizational and time management abilities, with a keen attention to detail.
• Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management and follow through).
• Proficient in making reports and deck/presentations.
• Advanced Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Highly collaborative and results-oriented.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills and the ability to work effectively with diverse teams.
• Proactive and resourceful, with strong problem-solving skills.
• With basic Project Management skills.
• Passion for sustainability and understanding of environmental, social, and governance (ESG) principles.
• Strong analytical skills and experience in developing and generating reports.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience in the financial services industry or sustainability sector is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid