Senior Amazon Connect  Developer

Location: Remote (WFH) - Greater Manila Area, Philippines Metro Area (with availability during US time zones)

Job Summary:

As Thunder continues to expand its AWS partnership, we’re growing our team in the Philippines and looking for an Amazon Connect Developer to help us build and optimize cutting-edge cloud solutions.

This role is not just about writing code—you will be playing a crucial role in developing cutting-edge next generation contact centers leveraging Artificial Intelligence as part of the solution. You’ll play a key role in architecting, optimizing, and managing advanced contact center solutions while working closely with cross-functional teams.

The ideal candidate will have a strong track record in AWS implementations, foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions. At Thunder, we value technical expertise, but we’re also looking for team players with a growth mindset, creative problem-solving skills, and a passion for innovation. If you're ready to level up your AWS expertise, let’s talk!

Key Responsibilities:

• Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock and more). 
• Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
• Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
• Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.

Requirements:

• 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation.
• Expertise in AWS services, including some of the following: Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.
• Deep knowledge of serverless computing, event-driven architectures, and microservices.
• Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.
• Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.
• Proficiency in scripting and automation (Python, Node.js, or similar).
• Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.
• Ability to work flexible hours to align with US time zones as project work requires.
• Excellent communication and collaboration skills, with experience working across global teams.

Preferred Qualifications:

• At least one AWS Associate Level Certification
• AWS Certified Developer - Associate
• AWS Certified Solution Architect - Associate
• Salesforce Certifications (a plus):
• Salesforce Certified Platform Developer I
• Salesforce Consultant Certifications in Cloud areas of expertise
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Familiarity with Salesforce Service Cloud object model, omni-chanel, and Service Cloud Voice.
• Strong language skills - fluency in English, both written and verbal.

Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Candidates authorized to work in the Philippines are encouraged to apply. 

Life@Thunder

The Perks  

• Generous Health Benefits
• Competitive Vacation offerings + Birthday Leave
• Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications 
• 13th Month Pay provided
• Performance Bonus Opportunities and Anniversary Bonus
• Permanent Work From Home (WFH), and WFH Stipend
• Maternity & Paternity Leave provided
• People-First Leave Policies and Benefits for teammate wellbeing