Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.

The work model for the role is: #Li-hybrid

This role is contributing to the IS Applications & Architecture - ELDS & ELSE IS Operations Service

You will be mainly accountable for:

• Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool.

• Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services.

• Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.

• Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.

Qualifications for the role

• Bachelor degree in Computer Science or related field

• Experience in managing global IT applications

• Experience in working with IT Service Management concepts (ITIL)

• Responsibility for an end-to-end delivery, independence, discipline, ability to work under time pressure

• Knowledge of MyService tool and Jira products

• Fluency in English is essential (written and spoken)

• Experience in Agile/Waterfall methodology

More about us

ABB’s Electrification (EL) Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

We are part ABB Information System delivering service for ABB Electrification Business. The main responsibility of IS Operations Specialist is maintaining the application service desk and providing business support. Building a strong relationship with business will ensure a fruitful benefits. Very important thing is communication  and collaboration with other team members. Having solid technical specialists around will help you with achieve the goals.