Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

We are still growing with new and exciting opportunities – Be a part of our team!

Bill Gosling Outsourcing is looking for Soft Collections agents to work in our beautiful office in Heredia, Costa Rica. 

As a Soft Collections agent, you will:  

Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.

​Key Responsibilities

• Make outbound and take inbound calls to arrange payment.

• Negotiate payment terms/arrangements if applicable.

• Review account status/information thoroughly to understand the customer’s inquiry/need.

• Overcome consumer objections.

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Requirements

• Previous experience in Customer Service is preferred
• English Proficiency of CEFR B2 / 85% or better
• Successful completion of high school education is preferred

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral

• Ability to connect with customers with empathy and offer helpful solutions

• Strong negotiation ability to persuade customers to make payments

• A desire to grow and drive your career forward

Why work with us? 

·         First month salary $900, after first month $950 USD, with the potential to earn up to $300 USD in monthly bonus

·         Performance Bonus

·         Birthday day off (paid)

·         Marriage Leave (3 days paid)

·         Bereavement Leave (3 days paid)

·         Free counseling sessions

·         Free transportation

·         Annual merit increase

·         Asociacion solidarista

·         Dental Benefit

·         SmartFit Partnership

·         Employee Discount Hub (Discounts in restaurant, hotels and flights)

·         Free parking for all employees

·         An amazing work culture where you can learn and grow

·         Opportunities for internal growth within the company

About us 

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

CHECK US OUT!

Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingCR

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

What We're Looking For:

INFORMATION SECURITY RESPONSIBILITIES

• Identification of non-conforming processes that impact business services and/or information security
• Any access to data will only be granted to authorized parties based on job responsibilities and employee will disseminate data to others only when authorized by Management.
• Report access privileges inappropriate to job duties to Management for correction and attend Information Security training on policies/procedures when required to do so.
• Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing private or restricted data.
• Role-Based security permissions, as required in Workday

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Ready to be part of something great? Apply today and let’s shape the future together!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Get to Know Us Better!

Curious about our culture? Wondering what a day in the life here looks like? Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers